garuda raja Platform Privacy Notice

This page describes what we collect when you use garuda raja and how we keep that data protected. We collect personal information to verify your identity, process your payments, and comply with anti-money-laundering regulations. We store your data in encrypted vaults and do not share it with third parties without your consent, except where required by law.

Our privacy practices apply to all users of garuda raja, whether you access the platform via our Android app, iOS browser, or desktop site. We operate across Indonesia's major cities—Jakarta, Surabaya, Bandung, Medan, and Semarang—and comply with data protection standards in the jurisdictions where we operate.

We encourage you to read this notice fully. If you have questions about how we handle your data, contact our support team or our data protection officer.

What data we collect on garuda raja

We collect the following information when you create an account on garuda raja: your full name, email address, phone number, date of birth, and residential address. We also collect your government-issued ID number (KTP, passport, or driver's license) and a photo of your ID when you request your first withdrawal. We collect proof of address (utility bill, bank statement, or rental agreement) dated within the last three months.

When you deposit funds, we collect information about your payment method. If you use DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the transaction ID and timestamp. If you use a bank transfer via mobile banking, local payment, online payment, or e-wallet, we record your account number and the bank's reference code. We do not store your full card number or e-wallet password—payment processors handle that data directly.

We collect information about your activity on garuda raja: which games you play, how much you stake, when you place bets, and the outcomes of those bets. We log your login times, IP addresses, and device information (operating system, browser type, app version). We use this data to detect fraud, prevent abuse, and improve our platform.

How we use your data on garuda raja

We use your personal information for the following purposes: to verify your identity and prevent fraud; to process your deposits and withdrawals; to comply with anti-money-laundering and know-your-customer (KYC) regulations; to settle bets and calculate payouts; to respond to your support requests; and to improve our platform and customer experience.

We do not use your data for marketing purposes without your explicit consent. We do not sell your data to third parties. We may share your data with payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) to process your transactions, and with our compliance team to verify your identity and detect fraud.

We at garuda raja treat your personal data as confidential and protect it with industry-standard encryption and access controls.

Data storage and security on garuda raja

We store your data on secure servers located in data centres with physical security, redundant power systems, and automated backups. Our servers may sit outside your jurisdiction, but we maintain the same security standards regardless of location. We encrypt all data in transit (using HTTPS) and at rest (using AES-256 encryption).

We limit access to your data to garuda raja employees who need it to perform their job. Our compliance team accesses your ID and address to verify your account. Our payments team accesses your transaction history to process withdrawals. Our support team accesses your account information to help resolve your issues. All employees sign confidentiality agreements and receive training on data protection.

We retain your data for seven years after you close your account, as required by financial regulations. After seven years, we delete your personal information from our active systems. We may retain anonymized data (data that cannot identify you) for longer periods to improve our platform.

Cookies and tracking on garuda raja

We use cookies to remember your login session, store your language preference, and track your activity on garuda raja. Cookies are small text files stored on your device. We use session cookies (deleted when you close your browser) and persistent cookies (stored for up to one year).

We use cookies to improve your experience—for example, to remember which games you played last, so we can show them to you first when you log in. We also use cookies to detect fraud and prevent unauthorized access to your account.

You can disable cookies in your browser settings, but this may prevent garuda raja from functioning properly. We do not use third-party tracking cookies or sell your browsing data to advertisers.

Third-party processors and data sharing

We work with third-party service providers to operate garuda raja. Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your transaction data to process deposits and withdrawals. Our hosting provider receives your account data to store it on our servers. Our email provider receives your email address to send you account notifications and support responses.

We require all third-party processors to sign data protection agreements and to maintain the same security standards we do. We do not allow them to use your data for their own purposes.

Your rights and contact information

You have the right to access, correct, and delete your personal data. To exercise these rights, contact our data protection officer at [email protected]. We will respond to your request within five business days.

If you believe we have violated your privacy rights, you can file a complaint with our compliance team or with the data protection authority in your jurisdiction. We take all complaints seriously and will investigate promptly.

Our services are available only where local law permits. We comply with data protection regulations in the jurisdictions where we operate. If you have questions about how we handle your data or how this privacy notice applies to you, contact our support team.